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info@plantalchemy.co.nz
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Waiheke Island, NZ

Terms & Conditions

TERMS AND CONDITIONS

By accessing and using this website you agree to the terms and conditions below.  Plant Alchemy reserves the right to make any changes to the Terms and Conditions at any time.

PRODUCTS

While all products are offered with the best of intention, not every body reacts in the same way, hence you must make your own assessment of the suitability of the product or the services for your own purposes. You are solely responsible for the actions you take in reliance on the information in, or accessed through, this site. Plant Alchemy may change the products and/or services described on the site at any time without prior notice.

PRODUCT AVAILABILITY AND SPECIFICATIONS

All prices listed on this site are displayed and charged in New Zealand dollars inclusive of GST.  If products go out of stock or are otherwise unavailable after payment has been debited from your account, we will notify you by email and either give you the option to wait until the product comes back into stock if it is going to be restocked, the option of a credit toward another purchase or to cancel the item from your order and refund your account in full for that item.

PAYMENT

Payment through online shop may only be made by direct debit or Shopify Payment. These use precautions to keep your information secure and accepts credit and debit cards, including Visa and MasterCard. Plant Alchemy is not liable to you however for any failure of performance, system, connection failure, error in connection with your accessing any third party website or portal and using that third party’s services.

The internet can be an unstable, and sometimes insecure, marketplace. Except to the extent otherwise required by law (including, without limitation New Zealand Consumer Guarantees Act 1993), we are not liable to you, or any other person, for any losses caused as a result of unauthorised access to payment related information you provide us when placing an order, except where this is caused by our negligence.

SHIPPING & DELIVERY

Your order will be dispatched within 5 working days of being placed and payment being received. If there are any longer delays due to stock or shipping problems you will be contacted and notified of such.

The website will automatically calculate the shipping cost for each order. The freight cost on international deliveries will be checked before sending your order and you will be notified of any change in the shipping cost.  We reserve the right to change the shipping cost if it has been calculated incorrectly on the website.

We send all New Zealand orders by New Zealand Post, including rural delivery. All international orders are also sent by NZ Post through either International Air or International Courier (depending on your selection). International Air is untracked as specified on the shipping charge and therefore is sent at the buyers risk. Any missing or undelivered parcels will not be replaced.

Orders over $80 get free shipping within New Zealand.

Please note we cannot deliver to PO Boxes, a physical address must be supplied.

 

PRIVACY & SECURITY

Plant Alchemy collects, retains and updates personal information about you which you provide both:

  • directly, for example, by you sending us an email enquiring about information on the Plant Alchemy products, services or events, or to go on mailing lists; and
  • indirectly through your use of this site and the services and functionality offered through it.

 

Plant Alchemy may use this information for purposes connected with:

  • providing, monitoring and marketing existing and future products and services, to you;
  • keeping you informed of developments or opportunities in areas or activities you have previously been interested in or we believe you may be interested in.

You can request to be removed from any Plant Alchemy mailing lists by unsubscribing at the bottom of an e-news letter. Your rights of removal may be subject to any additional terms which apply to the relevant list or service.

We will not trade or sell any of the personal information you have provided to any third party without your consent.

Transactions made on Plant Alchemy’s website are protected by the latest security mechanisms and are only used for the purpose of transaction fulfilment. We do not store cardholder information. We use a secure payment solution to process online orders. You’ll be able to see your card being authorised and debited in real time, all in an SSL secure environment. The payment page enables us to offer you a safe and quick online shopping experience.

 

RETURNS & REPLACEMENTS

Your satisfaction is important to us.  If you have a concern about the quality of your product please use the Contact page to email us with the product name and the reason you are dissatisfied.  Any returns due to quality issues must be within 14 days of receiving your order.

Unfortunately we do not accept product returns if you have changed your mind or don't like the scent.

We may request you to return unused product before processing a refund or replacement. (Please note, if you made your purchase from a retail stockist, you will need to return it to that stockist - and their store policies apply in terms of refund or replacement.).

ORDERING

You can place orders for our products on our website or by emailing us directly. Payment is required before any order will be sent.

RIGHT TO USE SITE AND IP RIGHTS

You may access, view, reproduce and print the content on this site provided you only use that content for informational, non-commercial purposes. If you wish to link to any part of this site, you must get Plant Alchemy’s prior written consent. You may not use this site, or the content on it, for any other purpose or in any other way without Plant Alchemy's prior written consent.

All rights reserved. All intellectual property on this site, including without limit, the text, graphics and copyright works is owned by Plant Alchemy (or the relevant content supplier). Plant Alchemy is the exclusive owner of all rights in the compilation, design and layout of this site.

 

CONTENT ON THIS SITE AND THIRD PARTY MATERIALS

While Plant Alchemy has tried to ensure the information on this site is current, accurate and complete, it does not guarantee such information will be current, accurate or complete when you access it. Plant Alchemy only provides the information on, or accessed through this site, on an "as is" basis. You must make your own assessment of the suitability of the content and/or the services for your own purposes. You are solely responsible for the actions you take in reliance on the information in, or accessed through, this site. Plant Alchemy may change the content and/or services described on the site at any time without prior notice.

ALL LIABILITY EXCLUDED

To the extent permitted by law:

  • all warranties, representations and guarantees (whether express, implied or statutory) are excluded, including without limit, suitability, fit for purpose, accuracy or completeness of this site or the information in or products accessed through it; and
  • we will not be liable for any damage, loss or expenses, or indirect losses or consequential damages of any kind, suffered or incurred by you in connection with your access to or use of this site or the information in or products accessed through it.

If the New Zealand Consumer Guarantees Act 1993 applies, you may have rights or remedies which are not excluded nor limited by the above. If you are using this site or its content for business purposes, the above exclusions and limits will apply and the New Zealand Consumer Guarantees Act 1993 will not apply. Plant Alchemy will take action to correct any error or inaccuracy which is brought to its attention, within a reasonable time.

 

PROMOTIONS

General Terms and Conditions (applicable to all Plant Alchemy Promotions, Instagram and Facebook Giveaways):

  1. Offer is available to New Zealand residents only.
  2. Unless specified otherwise, offer not available in conjunction with any other offer.
  3. Plant Alchemy reserves the right to alter this offer at any time.
  4. In the event of any dispute regarding the rules, conduct, results and all other matters relating to the
    promotion, the decision of Plant Alchemy shall be final and no correspondence or discussion shall be entered into.
  5. If you don’t wish to receive promotional material, or wish to review or update your details, please contact us at info@plantalchemy.co.nz.